issued by Run Baby Run s.r.o.

ICO: 10822887, Hroznová 62/7, České Budějovice 1, 370 01 České Budějovice, registered in C 349037 led by the Municipal Court in Prague contact email: info@lipnotrailrun.cz, phone: +420 723 448 875
(hereinafter referred to as "Run Baby")

1. GENERAL PROVISIONS
1.1. These terms and conditions (hereinafter referred to as "Conditions") have been compiled in accordance with the provisions of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code") and Act No. 634/1992 Coll., on consumer protection (hereinafter referred to as the "Consumer Protection Act").
1.2. Run Baby operates the website www.lipnotrailrun.cz (hereinafter referred to as the "Website"), where information about organized events (hereinafter referred to as "Events") is published.

1.3. The Conditions regulate, in accordance with the provisions of Section 1751 paragraph 1 of the Civil Code, the mutual rights and obligations arising in connection with or on the basis of contracts concluded between customers and Run Baby via the Website (hereinafter collectively referred to as "Contracts").
1.4. A customer is either i) a consumer within the meaning of Section 2 paragraph 1 letter a) of the Consumer Protection Act (hereinafter referred to as "Consumer"), or ii) a person different from the consumer (these two types of Customers are hereinafter jointly referred to as "Customer").

2. TICKET PURCHASE FOR THE EVENT
2.1. If a Customer wishes to obtain a ticket for a selected Event, they conclude a purchase contract and service contract with Run Baby (hereinafter referred to as "Contract"), based on which Run Baby agrees to execute the Event as described on the Website, deliver the tickets to the Customer without undue delay after the admission fee is paid, and allow the Customer to participate in the Event with a valid ticket under the specified conditions, and the Customer agrees to pay the admission fee.
2.2. The various forms of tickets for Events, including information about the Events and their prices, are available on the Website, especially in the ticket order form for Events. All fees and prices are set in Czech crowns, including all fees and taxes.
2.3. Valid tickets for Events can only and exclusively be purchased via the Website or by concluding an individual agreement with Run Baby. Valid tickets cannot be purchased through resellers or other companies. Any ticket other than a ticket from the official Website for the Event, or provided based on an individual agreement with Run Baby, will not be recognized as valid by Run Baby.
2.4. At the latest at the beginning of the order process, the Customer will be informed of the acceptable payment methods.
2.5. To conclude the Contract, the Customer first selects in the order form which type of ticket for the Event they wish to purchase, then fills in the required information. The order form contains information especially about:
a) Customer information,
b) the ordered form of the ticket, information about the Event,
c) services included in the specific form of the ticket,
d) method of payment of the ticket price,
(hereinafter collectively referred to as "Order").
2.6. Before sending the complete Order, the Customer is allowed to check and change the information they have inserted into the Order to allow the Customer to correct potential errors that occurred when entering data into the Order. The Customer sends the Order to Run Baby by clicking on the "Order" button, after which they will be redirected to a page with payment details.
2.7. By paying the Order, a Contract is concluded between the Customer and Run Baby, whereby the payment of the Order is considered to be the financial means credited to the account of Run Baby. As soon as possible after the conclusion of the Contract, Run Baby will send the Customer an email confirmation of the concluded Contract, including the wording of these Conditions.
2.8. In the case of an incorrect price stated on the Website and the execution of a ticket order for the Event at the wrong price, Run Baby reserves the right to cancel the Order. In such a situation, Run Baby will inform the Customer immediately by email of the cancellation of the Order and refund the paid price to the Customer.
2.9. Run Baby may withdraw from the Contract if it becomes clear that the Customer has intentionally provided incorrect information in the Order. If the Customer is not a Consumer, Run Baby is entitled to withdraw from the Contract at any time without giving any reason.
2.10. The Customer agrees to the use of remote communication means when concluding the Contract. The costs incurred by the Customer when using remote communication means in connection with the conclusion of the Contract (internet connection costs) are borne by the Customer themselves, and these costs do not differ from the basic rate.

3. PRICE AND PAYMENT TERMS
3.1. If there is a discrepancy between the price stated for a ticket to an Event on the Website and the price stated in the Order, the price stated in the Order will always apply.
3.2. The Customer can pay the price and any costs associated with obtaining a ticket to the Event according to the Contract to Run Baby via bank transfer, with the bank transfer details being made available to the Customer after the creation of the Order and also sent to the email specified in the Order. Another payment option is a fast bank transfer through the provider ComGate or card payment through the ComGate gateway, with payments in both cases being governed by the conditions of this payment system. If the Customer wishes to use another payment method, they can contact Run Baby and conclude an individual Contract, which is reasonably governed by these conditions.
3.3. After the price has been paid, an invoice/tax document will be issued and sent to the customer's email address provided in the Order.
3.4. For potential complaints or payment questions, contact Comgate, a.s., Gočárova třída 1754 / 48b, Hradec Králové, Email: platby-podpora@comgate.cz, Tel: +420 228 224 267 or at the following links https://help.comgate.cz/v1/docs/cs/platby-kartou, https://help.comgate.cz/docs/bankovni-prevody.

4. SENDING TICKETS AND PARTICIPATION IN THE EVENT
4.1. The Customer is entitled to access the tickets paid for the Event after fulfilling the specified conditions (particularly filling in the information in the Order and payment).
4.2. Tickets will be sent to the Customer without undue delay after the corresponding payment is credited to Run Baby’s bank account or after identifying the Customer's payment in electronic form to the Customer's email stated in the Order.
4.3. Run Baby is not responsible for the Customer not receiving a ticket to the selected Event for reasons on the Customer’s side, especially reasons such as the inability to deliver the ticket to the Customer's entered email (mainly due to full inbox, spam filter, etc.).
4.4. The Customer is entitled to a ticket refund only in the below-mentioned cases under the below-mentioned conditions. The Customer is not entitled to a ticket refund merely because they did not participate in the selected Event for any reason.
4.5. By purchasing a ticket for the selected Event, the Customer agrees to comply with the rules set by Run Baby (stated on the Website at the Event description or posted at the Event’s venue) and adhere to the operational and visitor regulations of the Event’s venue.
4.6. Run Baby reserves the right to change the program of Events, the date and place of their occurrence. By purchasing a ticket for Events, the Customer acknowledges this right of Run Baby.
4.7. If Run Baby changes the venue or date of the Event or cancels the Event, the Customer will be notified of this fact. Run Baby is not liable to the Customer if it is not possible to contact the Customer through the contact details in time, nor if the Customer receives timely sent notification with delay.
4.8. If the date or location of the Event is changed by Run Baby, the Customer is entitled to a refund of the entrance fee. This right can be exercised by the Customer no later than the 5th (fifth) business day following the original Event date and only if the ticket has not yet been used. If the Customer does not exercise their right within the stated period, it is assumed that they are interested in attending the Event on the changed date or location. If the date or location of the Event is changed due to circumstances independent of the organizer's will as a result of force majeure (e.g., natural disasters, epidemics, decisions by public authorities), the Event’s ticket remains valid for this changed date or location, and the Customer is not entitled to a refund.
4.9. If Run Baby completely cancels the Event, the Customer is entitled to a refund.
4.10. If the conditions for a refund are met, the refund will be returned to the bank account from which the entrance fee was paid or in another way agreed upon by the Customer and Run Baby.
4.11. Run Baby is authorized to cancel a ticket if the Customer violates their obligations stated in these Conditions, especially if Run Baby has reasonable suspicion that more people are entering the Event on one ticket than indicated on the ticket. In such cases, the Customer is not entitled to a refund.

5. RIGHTS FROM DEFECTIVE PERFORMANCE
5.1. If the Customer has not received the ticket to the Event at the latest 1 hour after paying the entrance fee, they are obliged to immediately, but no later than 24 hours from the expiration of the above-mentioned deadline for ticket delivery, contact Run Baby and announce they did not receive the paid ticket. For these purposes, the Customer is required to provide Run Baby with their name, surname, email, and phone number used for the ticket purchase. If Run Baby finds that the ticket to the Event was indeed not delivered to the Customer due to Run Baby's fault, the following procedure will be followed:
a) Run Baby commits to sending the ticket again to the email provided by the Customer within 24 hours, but no later than 1 hour before the Event.
b) If the Event has already occurred, Run Baby commits to refunding the paid entrance fee to the Customer, no later than 30 days from the claim application.
5.2. If the Customer is a Consumer, the rights and obligations regarding the rights from defective performance are governed by the relevant generally binding legal regulations, especially provisions of § 2099 to § 2117 and § 2161 to § 2174b of the Civil Code and the Consumer Protection Act.
5.3. If the Event ticket or the execution of the Event by Run Baby has a defect, the Customer is entitled to report the defect and assert rights from defective performance, i.e., to file a complaint about the goods. The parties agree that a defect in the ticket or Event by Run Baby will not be considered as:
a) A change in the Event program that is not significant concerning the entire Event (especially a change in the Event schedule involving only minor delays or different arrangements of time blocks at the Event, a change of one of the multiple performers, unless it is the main performer, a change of one of the multiple performers if it occurred due to force majeure, especially due to the illness of the performer).
5.4. The Customer may complain about the Event ticket and the Event via email or at the Run Baby establishment. The Customer is required to choose how they want to resolve the defect during the complaint process, and this choice cannot be later changed without Run Baby's consent.
5.5. If the provided performance has a defect, the Customer has the right to have the defect removed by delivering new non-defective performance, or by delivering the missing element (typically the delivery of a new ticket for the Event); or by correcting the performance defect, unless the chosen method of defect removal is impossible or disproportionately costly compared to the other method, which is assessed especially concerning the significance of the defect, the value the performance would have without the defect, and whether the defect can be removed by the other method without significant difficulties for Run Baby.
5.6. Furthermore, the Customer is entitled to a reasonable discount on the purchase price or withdraw from the Contract if:
a) Run Baby refuses to remove the defect or does not remove it in accordance with legal regulations;
b) the defect appears repeatedly,
c) the defect is a substantial breach of the Contract; or
d) it is obvious from Run Baby's statement or circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Customer.
5.7. The Customer is not entitled to withdraw from the Contract if the defect in performance is insignificant.
5.8. When making a complaint, Run Baby will issue a written confirmation to the Customer stating the date the complaint was filed, what it contains, what resolution method the Customer requested for handling the complaint, and the Customer's contact details for providing information on complaint handling.
5.9. Unless otherwise agreed by Run Baby and the Customer for a longer period, within 30 days of receiving the complaint, Run Baby will process the complaint and provide the Customer with information on resolving the complaint on the provided contact details. If this period expires without resolution, the Customer, who is a Consumer, can withdraw from the Contract or require a reasonable discount.
5.10. Run Baby will inform the Customer of the complaint resolution via email and issue the Customer a confirmation of the date and method of resolution. If the complaint is justified, the Customer is entitled to reimbursement of purposefully incurred costs, which the Customer is obliged to prove.
5.11. If the Customer is not a Consumer, it is their obligation to announce and flag the defect in performance without undue delay after they could have discovered it, but no later than three days after the Event.

6. INFORMATION FOR CONSUMERS
6.1. If the Customer is a Consumer, the provisions of this section of the Conditions apply to the contractual relationship. To avoid doubt, Run Baby states that if the Customer is not a Consumer, the provisions of this section do not apply to the contractual relationship.
6.2. In accordance with the provision of § 1837 letter j) of the Civil Code, the Customer is not entitled to withdraw from the Contract concluded between the Customer and Run Baby within 14 days without stating a reason, given that it is a contract for the use of leisure time and the fulfillment is provided by Run Baby at the specified time.

7. FINAL PROVISIONS
7.1. These Conditions and the Contract are governed by the laws of the Czech Republic.
7.2. Contracts and Conditions are made in the Czech language. After the Customer concludes the Contract with Run Baby, it remains stored in electronic form with Run Baby and is not accessible to the Customer.
7.3. If a consumer dispute arises between the Customer and Run Baby that cannot be resolved by mutual agreement, the Customer can submit a proposal for out-of-court resolution to the designated out-of-court consumer dispute resolution entity: Czech Trade Inspection, Central Inspectorate – ADR department, Štěpánská 15, 120 00, Praha 2, email: adr@coi.cz, web: ard.coi.cz.
7.4. For filing complaints related to the fulfillment provided in connection with Contracts and for finding an alternative dispute resolution entity, the Customer, who is a Consumer, can also use the online platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
7.5. The provisions of these Conditions are an integral part of the Contract. The Customer confirms that they have been informed of the existence of these Conditions before concluding the Contract, that they have read them, and that they express their agreement with them.
7.6. The wording of these terms and conditions can be unilaterally changed or supplemented by Run Baby, but this does not affect the rights and obligations arising during the period of validity of the previous wording of the Conditions.
7.7. Provisions differing from these Conditions can be agreed upon in a specific Contract. These differing provisions take precedence over the wording of these Conditions.
7.8. If any provision of these Conditions is invalid, the validity of the other provisions shall remain unaffected.
7.9. All information about the processing of the Customer’s personal data is contained in the Personal Data Processing Policy, which you can find here.
7.10. The Customer and Run Baby agree to communicate via electronic mail. Run Baby's email address is stated in the header of these Conditions, and the Customer's email address is stated in the Order.
7.11. In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational disruptions, subcontractor failures, etc.), Run Baby is not liable for damage caused due to or in connection with cases of force majeure. If the state of force majeure lasts longer than 30 days, the contractual parties have agreed that Run Baby has the right to withdraw from the Contract.
7.12. These Conditions become effective on 21.1.2026.